1. Data Controller

The entity responsible for the processing of your personal data is:

2. Personal Data We Collect

We collect the following categories of personal information:

2.1 Identification & Contact Data

• Full name
• Email address
• Phone number

2.2 Device & Technical Data

Automatically collected during the provision of remote technical support services:

• IP address
• Operating system and version
• Temporary files and system logs
• Hardware and software information relevant to diagnostics
• System security status (antivirus, updates)

2.3 Navigation Data

Automatically collected when you visit our website:

• IP address
• Browser type and operating system
• Pages visited and session duration
• Session data and cookies (see Section 8)

3. Purpose of Processing

Your personal data is processed for the following purposes:

• Provision of remote technical support services, including diagnostics, cleaning, and device optimization
• Service-related communications (confirmations, notifications, follow-ups)
• Billing and payment collection for services rendered
• Improving service quality and user experience
• Sending relevant service information, unless you object
• Compliance with applicable legal obligations

4. We Do Not Sell Your Personal Data

We may share your data only in the following limited circumstances:

• When required by law, legal process, or valid government requests
• With service providers who process data on our behalf (as processors, not controllers) and only under contractual obligations to protect your data
• With your express consent

5. Your Rights Under the CCPA

Under the California Consumer Privacy Act (CCPA), California residents have the following rights:

5.1 Right to Know

You have the right to request, within the preceding 12 months:

• The categories of personal information we have collected about you
• The categories of sources from which the information was collected
• The business or commercial purpose for collecting or selling the information
• The categories of third parties with whom we share information
• The specific pieces of personal information we have collected about you

5.2 Right to Delete

You have the right to request the deletion of your personal information, subject to certain exceptions (e.g., legal obligations, security, completing the service transaction).

5.3 Right to Opt-Out of Sale

As stated in Section 4, we do not sell personal data. No opt-out action is necessary.

5.4 Right to Limit Use of Sensitive Personal Information

You have the right to limit the use and disclosure of your sensitive personal information to what is necessary to perform the services or provide the goods reasonably expected.

5.5 Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights, including denying services, charging different prices, or providing a different level of quality.

5.6 Authorized Agent

You may designate an authorized agent to submit requests on your behalf. We may require verification of the agent's authority and your identity.

5.7 How to Exercise Your CCPA Rights

We will respond to verified requests within 45 days (extendable by an additional 45 days with notice), as required by the CCPA.

6. Your Rights Under the GDPR

If you are a resident of the European Economic Area (EEA), the United Kingdom, or Switzerland, you have the following rights under the General Data Protection Regulation (GDPR):

6.1 Right of Access (Art. 15)

You have the right to obtain confirmation of whether your personal data is being processed, and to access that data along with supplementary information.

6.2 Right to Rectification (Art. 16)

You have the right to request the correction of inaccurate personal data or the completion of incomplete data.

6.3 Right to Erasure / "Right to Be Forgotten" (Art. 17)

You have the right to request the deletion of your personal data, subject to certain legal exceptions (e.g., legal obligations, establishment/exercise of legal claims).

6.4 Right to Data Portability (Art. 20)

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

6.5 Right to Object (Art. 21)

You have the right to object to the processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.

6.6 Right to Restrict Processing (Art. 18)

You have the right to request restriction of processing of your personal data in certain circumstances (e.g., accuracy contestation, objection pending verification).

6.7 Legal Basis for Processing (Art. 6)

We process your personal data under the following legal bases:

• Contract performance: Processing necessary to provide the technical support service you requested
• Legitimate interest: Service improvement, security, and fraud prevention
• Legal obligation: Compliance with applicable laws and regulations
• Consent: When you explicitly provide consent for specific processing activities

6.8 How to Exercise Your GDPR Rights

We will respond to verified requests within 30 days (extendable by an additional 60 days for complex requests), as required by the GDPR.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, including:

• For the duration of the service relationship and a reasonable period thereafter for record-keeping
• As required by applicable tax, financial, and legal regulations (typically 3–7 years)
• For established litigation holds or legal proceedings

When data is no longer needed, it is securely deleted or anonymized.

8. Cookie Policy

Our website uses cookies and similar technologies. We use only the following categories:

8.1 Essential Cookies

• Necessary for the basic functionality of the website
• Enable navigation and use of essential features
• Do not require your consent (legitimate interest / technical necessity)

8.2 Analytics Cookies

• Collect anonymous information about website usage (pages visited, session times)
• Processed via Google Analytics in an anonymized configuration
• Do not personally identify you
• Require your consent, which you may grant or revoke at any time

8.3 Managing Cookies

You can configure your browser to block or delete cookies. Please note that disabling cookies may affect the functionality of our website. Most browsers allow you to refuse cookies or delete existing ones through their settings.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encrypted remote access: All technical support sessions are conducted via SSH with end-to-end encryption
• Access controls: Strict need-to-know access policies for personnel
• Secure storage: Data is stored with encryption at rest and in transit
• Regular review: Periodic assessment of data handling practices and security measures

10. International Data Transfers

Macons LLC is headquartered in California, USA. Since we serve clients globally (including Mexico and Europe), your data may be processed or stored in the United States.

For EEA/UK/Swiss residents: By using our services, you acknowledge that your data is transferred to the US, which may not provide the same level of data protection as your country of residence. We protect your data using Standard Contractual Clauses (SCCs) where applicable and appropriate safeguards.

11. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 16, we will take steps to delete it promptly. If you believe a child has provided us with personal data, please contact us at contacto@macons.com.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted at:

If material changes affect your previously given consent, we will notify you via the contact information you provided. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Applicable Legal Framework

This Privacy Policy is governed by and complies with:

• CCPA — California Consumer Privacy Act (Cal. Civ. Code § 1798.100 et seq.)
• CPRA — California Privacy Rights Act (amendments to CCPA, effective Jan 1, 2023)
• GDPR — General Data Protection Regulation (EU Regulation 2016/679)
• LFPDPPP — Ley Federal de Protección de Datos Personales en Posesión de los Particulares (Mexico)
• Other applicable data protection and privacy laws

14. Consent

By providing your personal data through our website, contact form, WhatsApp, or any other means, you consent to the processing of your data in accordance with this Privacy Policy.

Consent for processing technical device data is understood to be granted when you contract and authorize remote access for service provision.

You may withdraw your consent at any time by following the procedures described in Sections 5 or 6. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.